42 W. Broad St.
Stamford, CT 06902
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Monique and Rishi are absolutely amazing! They consistently make my experience seamless and exceptional. They are both incredibly fast, always efficient, and so helpful. Every time I interact with them, I know I’m in good hands. Their professionalism and dedication to making things easier never go unnoticed. Highly recommend!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Staff for service check-in and loaner checkout were efficient and friendly.
TYPE:ServiceMODEL:TaosYEAR:2022
Great customer service. Nice staff.
TYPE:ServiceMODEL:ID.4YEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2019
Staff is friendly and helpful they are trying to their best to accommodate everyone. If you are going in there cranky and act up they won't help you. As a customer try to keep calm as they will work with you fix whatever issues you have.
TYPE:ServiceMODEL:BeetleYEAR:2018
TYPE:ServiceMODEL:TaosYEAR:2024
There was no communication initiated by the service department regarding the status of my car. I brought it in at 10am, and called at 2:30pm, and they had no answer for me despite it being a seemingly simple issue of loss or air pressure in one tire. They said the technician was at lunch and they would call me back in 20 minutes. This never happened. I had to call again after 40 minutes and they still couldn’t give me an answer. Finally I dropped my husband off at the dealer since I had to drive our daughter to NY, and this was at 4:15pm. All they had done was one part of checking the tire. They wanted us to come back another day to do more tests, but my husband insisted they do everything that day while he waited. After having my car for 7.5 hours, they found nothing. When I’ve had tire issues in the past and gone to a mechanic, they would call me to let me know what was happening and do it in a timely manner. This poor service at Prestige in unacceptable.
TYPE:ServiceMODEL:Golf SportWagenYEAR:2018
Vehicle was fixed promptly, interaction with dealership people was polite and clear
TYPE:ServiceMODEL:ID.4YEAR:2023
Good service, friendly and polite assistance, I was asked if I needed a ride to the train, was informed that the service would take a day longer to complete, everything was completed including the recall items.
TYPE:ServiceMODEL:JettaYEAR:2021
its all about options, choices, and how they are presented. the team did a good job, and my rep